FAQ

Cityflats is a brand of the SERWISS company. We operate a number of furnished flat blocks in German-speaking Switzerland, which are geared towards modern and urban living.

A rental deposit is a guarantee that you lodge with the bank in favour of Cityflats at the start of your tenancy. It is normally equivalent to one month's rent. You will get this money back after you move out (provided you have no outstanding amounts).

If you don't want to spend cash on a rent deposit, there is also the option of rent deposit insurance. This gives you the option of not having to block your money in a bank account for the duration of the tenancy agreement.

Small pets are usually allowed in our rental flats. If you are planning to get a dog or a cat or if you are already the master or mistress of a furry friend, you should inform us in writing in advance so that we can authorise this.

For larger animals (shoulder height >40 cm) or exotic animals such as snakes, please ask us in advance. We will check in advance whether your desired home is suitable for keeping the animal.

All our Cityflats houses have a modern laundry room with washing machines and tumble dryers. They work via a prepaid system, which you receive when you take over your flat.

In principle, containers for daily household waste are available for disposal in every Cityflats building. However, please remember to dispose of your rubbish in the official rubbish bags of the respective city. Otherwise your waste will not be taken away. Waste glass, batteries, paper and cardboard can be disposed of separately.

Your bed will be freshly made up on arrival, so you can jump straight in. A set of towels is also included.

The apartment kitchens and communal kitchens are already equipped with all the basics. However, if you're planning a multi-tiered wedding cake, you'll need to bring your own equipment.

 
We are currently unable to offer car parking spaces at any of our locations. However, our buildings are centrally located so that the railway station and the nearest bus stop are only a few minutes' walk away.
In most of our houses we offer the possibility to store bicycles. Please ask us about this.

Utilities such as electricity, water and heating are included in the rental price. There is only an additional charge for the use of the washing machine. There is also a charge for the final cleaning.

According to the tenancy agreement, subletting is only permitted with our consent. Please contact us if you wish to sublet your flat.

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