Privacy policy
for the users of the website
Person responsible for processing
Your personal data will be processed by the following controller:
SERWISS Facility Management GmbH
Schützenstrasse 6
CH-6003 Lucerne
info@serwiss.ch
Purposes of processing
Your personal data will be processed for the following purposes:
- Contacting, communication and advertising purposes, if you have given us your consent to do so;
- online channels, its functions and content;
- Displaying our website and analysing data traffic;
- Statistical and market research purposes.
Category of personal data processed
The following personal data is processed:
- Personal data, such as title, name, company name, address, e-mail address, country, area of interest
- All other personal data that you pass on to us
- IP address, language, date/time/location of access, URL clicked, browser, device, operating system, access provider
- All personal data that we collect via cookies
Category of recipients of the personal data
The personal data will be forwarded to the following controllers:
- Group companies
- Shipping companies (courier and online)
- Form providers (such as Google Ireland Limited, Ireland and Microsoft Ireland Operations Limited, Ireland)
- Provider of cookies
- Social media providers (such as Meta Platforms Ireland Limited, Ireland, Google Ireland Limited, Ireland, LinkedIn Ireland Unlimited Company, Ireland, Pinterest Inc, USA, Vimeo.com, Inc, USA, Snap Inc, USA, TikTok Technology Limited, Ireland and TikTok Information Technologies UK Limited, United Kingdom, Twitter International Unlimited QCompany, Ireland)
We have no influence on the processing of your personal data by these responsible parties. Please refer to the privacy policy of these third parties. The personal data is passed on to the following companies:
- Service providers of website functions and online platforms, newsletter and marketing services
- Providers of IT solutions and common IT providers and IT service companies
Place of processing
Personal data is processed in Switzerland, in the member states of the EU and the EEA and in the UK. These countries guarantee adequate data protection.
Your rights
Right to information
- Right to rectification
- Right to object to our data processing
- Right to data output or data transfer
To exercise your rights, you can contact us at the above address.
Data Protection Declaration for Prospective and Current Tenants
Person responsible for processing
Your personal data will be processed by the following controllers (hereinafter "we"):
- SERWISS Facility Management GmbH
- your landlord or landlady and his or her affiliated companies, brands or their representatives
You can contact any data controller with regard to matters concerning the processing of your personal data. We can answer your query most easily if you contact us by email info@serwiss.ch turn.
Purposes of processing
We process your personal data for the purpose of concluding or processing the tenancy agreement that you will conclude or have concluded with your landlord or landlady. We also process your personal data for the fulfilment of legal obligations, in particular obligations under tenancy law, the obligation to report relocations, the obligation to check for sanctions, retention obligations, tax obligations, the fulfilment of official orders, etc.
We also process your personal data for the following purposes:
- Identity and credit check
- Debt collection
- Access management
- Communication and tracking of communication
- Digitisation (e.g. scanning of incoming documents)
- Structural measures and planning
- Property valuations
- IT testing/IT development
- Security (e.g. video surveillance)
- Prevention and detection of abuse
- Safeguarding interests in any legal disputes
- Reorganisation, merger, demerger, conversion and asset transfer
- Examination of obligations in connection with recipients of sanctions
– Arrangement, administration, modification, release, termination and enforcement of rental security deposits or rental income deposits, including cooperation with banks, insurance companies and providers of rental security deposit solutions
We also process your personal data for non-personal purposes (i.e. we publish the results in such a way that you cannot be identified), in particular for
- Surveys and market research
- Statistics
- Property monitoring
- Research
- Letting potential (evaluation of the rental agreement and comparison with others)
- Anonymisation of personal data
We process your personal data exclusively for the purposes for which you may have given your consent, such as
- Marketing and advertising
- Smart home applications, if you use them.
Categories of personal data processed
We process the following categories of personal data, among others:
- Personal data, such as name, gender, date of birth, marital status, home town/country, official ID, photo, language, details of family members, Serwiss/Cityflats ID (number)
- Contact details, such as address, e-mail, telephone number
- Contract data, such as information on the preparation, conclusion and execution of the rental agreement
- Professional data, such as education, profession, employer
- Living conditions
- Reference data
- Financial data, such as income, outstanding rent, creditworthiness information, debt enforcement information, certificates of loss
- Bank and insurance data, payment information
– Data relating to rental deposits, such as type of security, deposit amount, payment status, account and repayment information, details of the release or claiming of the rental deposit, as well as documents relating to property handovers, damage claims, demands, payment orders, court decisions, or deposit transfers
- Content data (text, image, language), such as letters, e-mail communication, communication via platforms or online channels, appointments, telephone calls
- Access data, video surveillance data
- Consumption values, such as electricity, water, heating
- All other data that you provide or make available to us
- For smart home solutions used, the corresponding personal data
We process the following categories of particularly sensitive personal data:
- Data on social welfare measures (if necessary for payment of the rent)
- Data on administrative and criminal prosecutions or sanctions (in the case of bans from the house or area)
- Biometric data for access systems
Categories of recipients of the personal data
Your personal data will be shared with the following categories of controllers:
- Exchange between us and our affiliated companies
- Shipping companies (courier and online)
- Energy, water and other suppliers
- Insurance companies, banks
– Provider of rental deposit solutions, in particular homie AG, Aarbergergasse 30, 3011 Bern, Switzerland, insofar as this is necessary for the establishment, administration, modification, release, dissolution or claim of a rental deposit or rent deposit.
- Payment providers (such as credit card companies, banks, PayPal)
- Third-party management companies (such as CSL, Naef, etc.), if such companies are used.
- Credit agencies and compliance verification companies
- Debt collection companies, law firms
- Authorities, offices, courts
- Researchers, universities and colleges (no personal purposes)
- Provider of smart home applications
- Potential direct or indirect buyers of the rental property
We have no influence on the processing of your personal data by these responsible parties. Please refer to the privacy policy of these third parties.
Your personal data will be passed on to the following categories of service providers:
- Provider of IT solutions, such as GARAIO REM AG, W&W Immo Informatik AG, Bexio AG
- Companies in the construction sector, such as TU, craft businesses, architectural offices, construction management, providers of construction software and solutions
- Companies in the field of labelling (such as for name badges)
- Agents in connection with the maintenance of the rental property
- Companies involved in the management of the rental property
- Security service company
- Facility Management Company
- Property valuation company
- Contact centre, survey and market research company
- Usual IT providers and IT service companies
- Usual service companies, such as accounting, archiving
We also pass on your personal data to our affiliated companies.
Automated decisions (online application process)
During the online application process, SERWISS Facility Management GmbH will check your suitability for the rental property and the likelihood of cancellation. This suitability check includes the information you provide, calculations based on statistical models and a credit report from a credit agency.
If the credit agency provides no or negative feedback, you will be informed of this. In this case, you have the right to exercise your rights to information and correction vis-à-vis the credit agency. You also have the right to send SERWISS Facility Management GmbH additional information and documents regarding your creditworthiness by post or e-mail (info@serwiss.ch). The additional information and documents will be included in the current letting process if the rental property has not yet been let by the time your information and documents are processed.
Processing and storage of your data
In principle, your personal data may be processed in Switzerland, in the member states of the EU and the EEA and in the United Kingdom. The appropriate level of data protection in these countries is determined by the Federal Council.
It cannot be ruled out that your landlord, a (third-party) management company or a service provider may also process your personal data outside this territory, e.g. by involving group companies or foreign IT service providers. In this case, your personal data may also be processed in other countries, e.g. in the USA, in principle, but worldwide. These countries do not all have laws that guarantee a level of data protection equivalent to Swiss law. Contractual precautions are taken to contractually compensate for the weaker legal protection. The EU standard contractual clauses recognised by the Swiss Federal Data Protection and Information Commissioner (FDPIC) are usually used for this purpose. In exceptional cases, personal data may also be transferred abroad without such contractual precautions, e.g. in the case of legal proceedings abroad, but also in cases of overriding public interests, if the fulfilment of a contract requires such a disclosure or if you have separately consented to the disclosure.
Your rights
You have the following rights under the Data Protection Act, although these rights are subject to certain conditions or may be subject to certain restrictions:
- Right to information
- Right to rectification
- Right to object to our data processing
- Right to data output or data transfer
To exercise your rights, please contact us at: info@serwiss.ch or by post to SERWISS Facility Management GmbH, Schützenstrasse 6, CH-6003 Lucerne.
Lucerne, 1.6.2026